Refund & Returns Policy

Overview

At Pure Peptides Source (purepeptidessource.com), customer satisfaction and product integrity are our top priorities. Due to the sensitive and research-grade nature of our compounds, we maintain a strict but fair Refund & Returns Policy to ensure compliance, safety, and trust.

1. General Policy

All products sold by Pure Peptides Source are intended for laboratory research purposes only and are not for human or veterinary consumption. Once dispatched, products generally cannot be returned due to safety, contamination, and regulatory reasons, except in the specific eligible cases outlined below.

2. Eligible Refunds or Replacements

We will consider a refund or replacement if any of the following apply:

• You receive the wrong product.
• Your order arrives damaged or defective.
• A product is missing from your shipment.

To qualify, you must notify our support team within 7 days of delivery and provide order details plus supporting evidence (photos, packaging, tracking info, etc.).

3. Non-Returnable Items

• Any opened, reconstituted, or used products.
• Products damaged due to improper handling or storage after delivery.
• Orders affected by incorrect details supplied by the customer (for example: wrong shipping address provided at checkout).

4. Refund Process

Approved refunds will be issued to the original payment method used for the purchase. Typical processing time is 3–7 business days after approval. For approved replacements, a new shipment will be dispatched promptly at no additional cost.

5. Shipping Costs

Original shipping fees are non-refundable except when the return is the result of our error (wrong item, missing item, or damaged on arrival). For eligible returns we will either cover return shipping or provide a prepaid return label.

6. Order Cancellations

Orders may be canceled for a full refund if the cancellation request is received before dispatch. Once an order has been shipped, cancellation is no longer possible; please follow the eligible returns process if you receive an incorrect or damaged item.

7. How to Request a Refund or Replacement

To initiate a refund, replacement, or to raise an issue with your order, contact our support team as soon as possible. Include:

• Your order number and date of purchase.
• A clear description of the issue.
• Photos of the product and packaging (if applicable).

8. Additional Notes

Pure Peptides Source reserves the right to inspect returned items (when applicable) before issuing a refund or replacement. Fraudulent claims will be investigated and may be referred to the appropriate authorities.

9. Questions

If you have questions about this Refund & Returns Policy or need help with an order, please contact us at sales@purepeptidessource.com. We aim to respond to all legitimate inquiries promptly.